Terms and Conditions
Effective Date: 07/01/2025
Welcome to DYOS Boutique ("we," "us," or "our"). These Terms and Conditions govern your use of our website located at https://dyos.shop and your interactions with our services. By using our website, you agree to comply with and be bound by the following terms. If you do not agree to these terms, please do not use our site.
1. Use of the Website
You agree to use the website for lawful purposes only. You must not use our site in any way that causes damage or impairs the availability or accessibility of the site.
2. Product Information
We strive to display accurate product descriptions, images, and prices. However, we do not guarantee that all information is error-free, complete, or current. We reserve the right to correct errors and update information at any time without prior notice.
3. Orders and Payments
All orders placed are subject to availability and acceptance. We reserve the right to cancel any order at our discretion. Payments must be made in full before orders are processed and shipped.
4. Shipping and Returns
Shipping times may vary based on location and availability. Please review our Shipping & Returns Policy for detailed information. We are not responsible for delays caused by carriers or incorrect shipping information provided by customers.
5. Intellectual Property
All content on this site, including images, logos, text, and graphics, is the property of DYOS Boutique and protected by intellectual property laws. You may not use any content without our prior written consent.
6. Limitation of Liability
We shall not be liable for any damages arising from the use or inability to use our website or products. Our liability is limited to the purchase price of the product.
7. Privacy
Your use of our site is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.
8. Age Restriction
Our site is not intended for children under the age of 18. By using our site, you affirm that you are at least 18 years old.
9. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: tina@shopdyos.com
Website: https://shopdyos.com
Returns and Refunds Policy
Effective Date: 07/01/2025
Thank you for shopping with DYOS Boutique. We want you to love your purchase, but we understand that sometimes things don’t work out. Please review our policy below for returns and refunds.
1. Return Eligibility
We accept returns only for products that are unopened, unused, and in their original packaging. Items must be returned within 14 days of the delivery date.
2. Non-Returnable Items
Due to hygiene and safety reasons, the following items are not eligible for return:
- Earrings or pierced jewelry
- Clearance or final sale items
- Any used or opened products
3. Return Process
To initiate a return, please email us at tina@shopdyos.com with your order number, the item(s) you wish to return, and the reason for the return. Once your request is approved, we will provide return instructions.
4. Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your item is returned safely.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 7–10 business days.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at tina@shopdyos.com with photos of the item and packaging. We will gladly replace the item or issue a refund.
7. Contact Information
For questions regarding returns and refunds, please contact us at:
Email: tina@shopdyos.com
Website: https://shopdyos.com
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